We're Here to Help You
Questions about marriage biodata, invitation cards, downloads, or your account? Send us a message and our team will get back to you.
Contact Details
Email us at
mywedprofile93@gmail.comResponse time
Usually within 24 hours on business days
Quick tips
- •Use the same email you registered with on MyWedProfile.
- •Add a clear subject — e.g. download, login, or account issue.
- •Describe your issue briefly so we can help you faster.
Check our biodata guide or pricing page for quick answers. For card plans, see invitation card pricing.
Common Questions
How quickly will I get a reply?
We aim to respond within 24 hours on business days. Include your registered email if the issue is account-related.
Can you help me choose a biodata or card template?
Yes — tell us your community, language, and occasion in your message and we will suggest suitable options.
I paid but my download is still watermarked
Email us from your registered address with the template or plan you purchased. We will verify and activate your plan.
My Wed Profile Customer Support & Help Desk Overview
Summary: Official support center for My Wed Profile users. Provides technical assistance for matrimonial biodata creation, PDF and Word downloads, template customization, invitation card editing, payment receipts, and profile privacy controls. Typical email and ticket turnaround time is under 24 hours.
Definition: The customer support portal facilitates inquiries, troubleshooting, payment verification, and privacy compliance requests for digital matrimonial and wedding stationery software users.
Audience and Service Context: Designed for platform users, subscribers, and prospective customers needing immediate resolution for account management, transaction inquiries, or layout customization questions.
How do I contact My Wed Profile support?
You can contact support via our official support email at info@mywedprofile.com or submit an inquiry through the interactive contact form on this page. All inquiries are acknowledged within 2 to 4 hours during business hours.
What should I do if my PDF download fails or payment is deducted?
If your payment succeeds but your download does not start immediately, log in to your dashboard to retry the export for free or send your Razorpay payment ID to info@mywedprofile.com for instant account unlock.
Can I request a refund if I am dissatisfied?
Yes. In accordance with our Refund and Cancellation Policy, if you experience technical failure that prevents generating your biodata or invitation card, contact us within 24 hours for a full refund.
Support Service Level Agreements (SLA)
| Support Channel | Operating Hours | Expected Response Time | Inquiry Types Handled |
|---|---|---|---|
| Email Support (info@mywedprofile.com) | Monday to Saturday, 9:00 AM – 8:00 PM IST | Under 24 hours (average 2–4 hours) | Technical issues, payment verification, refunds |
| Online Help Ticket Form | 24/7 Submission | Next business day | Template requests, feedback, feature inquiries |
| Dashboard Self-Service | 24/7 Instant | Immediate | Password reset, link revocation, profile edits |
Credible Standards and Compliance Citations
Source: Consumer Protection (E-Commerce) Rules, 2020 by the Ministry of Consumer Affairs, Food and Public Distribution; Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 by MeitY.
Official references:Ministry of Consumer Affairs | Ministry of Electronics and Information Technology